Wednesday Nov 16, 2022
E170: The eCommerce Returns Game Changer: ’Next Best Option’ w/ Eyal Rosenthal, ReturnGO - At the Coalface Podcast - 17 November 2022
- Eyal is Co-Founder of CRO of ReturnGo - https://returngo.ai
- ReturnGO is a SaaS platform that helps merchants to convert returns into exchanges, maximize customer LTV & reduce logistics costs
- ReturnGO uses AI to recommend the best returns option for both customer and merchant in the moment
- ReturnGO automatically takes into account multiple factors such as item value, profitability, return costs, customer return history and more when it makes its return recommendation/offer to the customer
- In this episode, Jason and Eyal discuss the pain of returns for eCommerce merchants and how providing an incentivised 'next best option' can creates a better experience for the customer and better result for the merchant
Version: 20221013