E188: Disruptive Retail - How Virtual Clienteling & ’Live Commerce’ Bring the In-Store Experience Home - Patrick Jacobs, Immerss - THE ECOMMERCE EDGE Podcast - 26 January 2023

We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.

• Patrick is the Co-Founder of Immerss - https://www.immerss.live/
• Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerce
• Immerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platform
• Immerss Clienteling enables retail associates to give customers the support they need to make purchases via live video on demand services
• Immerss Live Streaming allows merchants to entertain and interact
  with customers to boost sales while viewers can add-to-cart and complete the purchase without ever leaving the show
• In this episode, Jason and Patrick discuss the new 'Phygital' customer expectation and how these experiences blur the lines between online and offline retailing for a more seamless omni-channel experience